I've had this watch since early 1999 and have dropped it (ya ya, butter fingers) umpteen times. Never had it had any scratches on its crystal face before. And this evening before I left for a dinner appointment, it just slipped off my hands, landed on the marble floor and gosh! I got a shock when I picked it up. A tiny bit of chipped off the edge inwards and the broken pieces trapped inside the watch face. And the rest of the crystal face cracked in all directions! It must hv landed at the edge of the face and hit some chipped, sharp corner on the marble. For a moment my heart cracked just like the crystal face! I want to cry!!!